Land of Narvoda

Terms of Service

Who we are

Land of Narvoda (the game) is run by Mr Donavyn Williams, a sole trader trading as Narvoda, in the United Kingdom. In these pages "we" and "us" means him. Email: kraykray543@gmail.com. Postal address: given on request by email.

By making an account or playing, you agree to these terms. If you do not agree, please do not play.

Your account

• You must be 13 or older to make an account. If you are under 18, you need a parent or guardian's permission before you buy anything.
• One account a person. Keep your password to yourself. You are responsible for what happens on your account.
• Use an email address you can open. It is how you get back in if you forget your password.

Playing fair

Do not cheat, use bots, scripts or anything that plays for you, use a bug to gain an advantage, run several accounts to help yourself, sell or trade accounts or game items for real money, or harass other players. Names and chat must not be offensive. If you find a bug, please tell us rather than use it.

If you break these rules we may remove a name or a chat line, take back what was gained unfairly, take you out of the rankings, or suspend or close the account. Where it is serious or repeated, we may do this without warning.

Crowns and everything in the game

Crowns, VIP, packs, heroes, items and every other thing in the game are a licence for you to use in the game. They are not property, have no cash value, cannot be swapped for money, and cannot be moved to another account. We may change the game as it grows, including how strong things are, what drops and what things cost in Crowns.

Servers and the Test Server

The game has more than one world. Each hero lives on one world, and what it has stays on that world. The Test Server is for testing: buys there are free test buys that cost nothing, it may be reset, and nothing moves from the Test Server to any other world.

Buying things

• Prices are in pounds sterling and are shown before you pay. Payment is taken by Stripe. Your card details go to Stripe and we never see them.
• Every purchase is a one off payment. Nothing renews or charges you again by itself.
• What you buy is delivered to the hero you bought it on as soon as Stripe confirms the payment, usually within a minute. If it does not arrive, email us.
• Refunds are covered in the Refund Policy below.

The game changing or closing

The game is still being built. It may go offline for upkeep, and features may change, be added or be removed. If we ever close the game for good, we will stop selling at once and give at least 30 days of notice in the game first.

Our responsibility to you

Nothing in these terms takes away your rights as a consumer under UK law, or limits our responsibility for death or injury caused by our negligence, or for fraud. Apart from that, we are not responsible for losses we could not have expected, and our total responsibility to you is limited to what you paid us in the 12 months before the problem.

Changes and the law

We may update these terms. The date at the top changes when we do, and we will tell you in the game about any change that matters. These terms are under the law of Scotland. If you live elsewhere in the UK, you can bring a claim in the courts where you live.

Privacy Policy

Who looks after your data

Mr Donavyn Williams, a sole trader trading as Narvoda is responsible for your personal data in the game. Questions, or any request below: kraykray543@gmail.com.

What we keep

• Your email address, to sign you in, confirm the address, and send a password reset when you ask for one.
• Your password, kept only as a one way scramble. Nobody, us included, can read it back.
• Your heroes and their progress, including hero names, which other players can see.
• What you write in chat and guild chat. Other players on the same world can read it. Only the newest 200 lines a world are kept.
• A security log of sign ins, failed sign ins and similar events, with the time and the internet (IP) address they came from. Only the newest 2000 events in the whole game are kept.
• What you buy: the item, the price, the time and Stripe's reference for the payment. Not your card details.

Why

To run your account and the game you signed up for. To keep the game safe and fair, by stopping cheating, stolen accounts and payment fraud. And to keep purchase records, which tax law requires.

Who else sees it

• Stripe takes payments.
• Resend sends our emails, so it sees your email address.
• Hetzner runs the server the game is on, in Germany.

Stripe and Resend may handle data in the United States, with the legal protections UK law requires. We never sell your data, show no adverts and use no tracking.

Cookies and your browser

The game sets one cookie, which keeps you signed in. It is needed for the game to work, so it does not need your consent. The game also saves a few of your screen choices in your browser, such as how the fight screen is laid out. Nothing is used to track you.

How long

For as long as your account exists. You can delete your account yourself at any time, in Settings, under Account: it goes at once, with every hero on it and everything they wrote in chat. Or ask us and we will do it within 30 days. Purchase records are the one thing we must keep after that, for as long as tax law says, which is about six years, with nothing else about you.

Your rights

You can ask for a copy of your data, ask us to correct it, ask us to delete it, object to how we use it, or ask us to limit how we use it. Email us and we will answer within a month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Refund Policy

Your right to cancel

UK law usually gives you 14 days to cancel a purchase of digital content. What you buy here is delivered to your hero straight away, so before you pay, the checkout asks you to agree to get it now and to confirm you understand that you then lose that right to cancel. After you agree and it reaches your hero, the purchase cannot be cancelled just because you changed your mind.

When we always refund

• You paid and what you bought never arrived.
• You were charged twice for one purchase.
• What you bought does not work or is not as described. Your rights under the Consumer Rights Act 2015 are not affected: we will put it right, or refund you.

How to ask

Email kraykray543@gmail.com with your hero name, the world, the date and what you bought. We aim to reply within 5 working days.

What a refund does

When a payment is refunded, the Crowns or items from it are taken back from your hero. If a payment is disputed with your bank, the same happens while the dispute is open, so please email us first: it is quicker for you.

Anybody can have a refund. A hero that has had money taken back more than once can no longer buy, though it can still play as normal. If you think that has happened to you by mistake, email us.

The Test Server

Buys on the Test Server are free test buys. No money is taken, so there is nothing to refund.